Integration · WhatsApp
Your customers already book over WhatsApp. Now your records will too.
In Africa, business happens in WhatsApp. Appointment requests, order details, payment confirmations, "can I reschedule?" — it's all in the chat. The problem isn't WhatsApp; it's that everything said in WhatsApp disappears into the scroll instead of becoming a record your team can work from.
The integration flow
- 1. The chat happens. A customer messages your business on WhatsApp — exactly as they do today. No new app, no new habit for your customers.
- 2. Ingest structures it. The message becomes a structured record: a booking, an order, a customer detail — captured in the shared workspace with the right fields, instead of living as free text in a chat.
- 3. The follow-up schedules itself. The record triggers the next step automatically — a reminder, a receipt, a nudge at the right moment — without anyone remembering to send it. And because the whole team sees the same record, nobody has to be asked what's going on.
- 4. WhatsApp closes the loop. Ingest sends automated WhatsApp messages back out: appointment reminders, payment receipts, and confirmations — so customers hear from you at the right moment without anyone remembering to send the message.
Why teams switch
Because nothing about how customers contact you changes — only what happens after. The receptionist stops being the only person who knows what's in the chat. Clinics stop losing appointments, salons stop double-booking chairs, and payments collected over M-Pesa receipt themselves through the same WhatsApp thread.
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