January is full. By March, half your members have quietly disappeared.
Ingest is gym membership software for African gyms and studios. Each member is a record with a renewal date, attendance and payment history, so Ingest can remind them before the membership lapses, follow up with the ones who stopped coming, and fill quiet classes by messaging the members most likely to book.
Join the waitlistIngest is in closed beta — join the waitlist and we’ll email your invite when the next batch opens.
The problem gyms know
Sound familiar? None of this is a discipline problem. It's a tools problem.
The member who fades away
Wanjiru came four times a week in January. In February, twice. You noticed but didn't say anything — what would you even say? In March she stops coming entirely. By June she's joined the gym across the road, and you never had one conversation.
The renewal queue at the front desk
It's the 1st of the month and eleven members line up to renew. Your front desk handles payments, answers the phone, and checks in new trials — all at once. Two members leave the queue and say they'll “come back tomorrow.” They don't.
The empty 11 AM class
Your trainer stands ready for the mid-morning spin class. Three people booked. One shows up. You're paying the trainer, heating the room, and burning a slot that twenty members said they'd "definitely try."
What Ingest does for gyms
Not just replies — proactive outreach, at the right time, in the right tone.
The win-back that lands at the right moment
Wanjiru has missed 9 days — longer than her usual pattern. Ingest sends her a WhatsApp: "Hi Wanjiru, we haven't seen you in a bit. Your favorite treadmill misses you too. First class back is on us — want your usual Thursday slot?" She books. A script never would have caught the timing; Ingest did.
The renewal that renews itself
Five days before Wanjiru's membership expires, Ingest messages her a renewal link with mobile money payment. She pays from her desk at work. The receipt, the access update, and the ledger entry all happen automatically — no queue, no cash, no “can I pay on Friday?”
The class that fills itself
Thursday's 11 AM spin class has four bookings by Tuesday night. Ingest messages the twelve members who love spin but haven't booked: “Two spots left in Thursday's class — yours if you want them.” If it's still empty an hour before, it nudges the waitlist with a last-minute offer instead of letting the slot die.
Team memory
Your trainer covers the front desk shift and sees every member's full story in Ingest: injuries noted, class preferences, renewal date, payment method, and what messages they've received. She greets Wanjiru by name, asks about the knee, and suggests the low-impact class — like she's been there all along.
“We used to lose 30% of members between February and April. Now Ingest messages anyone whose attendance drops before they quit, and renewals happen by link — no queue, no chasing. Our retention is the highest it has ever been.”
Keep the members you worked so hard to get.
Upload your member list — even if it's in a signup book.
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