You run the shop. Your sister runs Instagram. Ingest makes sure nothing falls between you.
Ingest is customer follow-up software for shops and online sellers. Each buyer is a record with what they ordered, what they paid and when they last bought, so Ingest can confirm orders, alert the waiting list when stock lands, and win back the customers who quietly stopped coming — without you scrolling through chats.
Join the waitlistIngest is in closed beta — join the waitlist and we’ll email your invite when the next batch opens.
The problem shops know
Sound familiar? None of this is a discipline problem. It's a tools problem.
The double-sell that ruins your weekend
Amina DMs your sister about the Ankara dress in size M. Your sister says yes, it's available. But you already sold it at the market this morning. Now you're apologizing, refunding, and losing trust.
The customer who disappeared
Fatima bought twice in January. It's April. She used to message every week. Now she's buying from the new shop down the road. You meant to check on her. You were busy.
The "is it ready?" loop
You have 40 open orders. Twelve people have messaged "have you sent it?" today. You haven't even packed today's batch yet. Your entire afternoon is typing tracking numbers.
What Ingest does for shops
Not just replies — proactive outreach, at the right time, in the right tone.
The win-back that feels personal
Fatima hasn't bought in 45 days. Ingest sends her a WhatsApp: "Hi Fatima, the new Ankara drop just landed. You loved the blue one last time — the new collection has something similar. Want early access?" She clicks but doesn't buy. Two days later, Ingest sends a different message — "Still thinking it over? Here's GH¢ 50 off just for you." She buys. You were at the tailor.
The restock that sells before it arrives
The Ankara dress in size M is back in stock. Ingest doesn't just update your page — it messages the 8 customers who asked about it last month, sends early access to your VIP list, and pauses the ad campaign if stock drops below 5 again.
The follow-up that builds loyalty
A new customer pays via M-Pesa. Ingest sends the receipt, updates your stock (3 → 2), alerts your delivery person, and schedules a "how did it fit?" message for 5 days later. If they reply with a complaint, Ingest alerts you immediately. If they reply with praise, it asks for a review.
Team memory
Your sister handles Instagram. You handle deliveries. Ingest is the bridge — when she marks an item as sold, your stock updates instantly. When you mark an order as shipped, she sees it. No more "did you sell the last one?" at midnight.
“My sister and I run our shop together. She handles Instagram DMs, I handle deliveries. Ingest keeps us on the same page, so we never double-sell an item again — and it messages customers automatically when their order is ready.”
Stop losing customers to the shop down the road.
Upload your stock list — even if it's just Excel.
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