60 bags came in today. By Friday, three customers will swear you lost their shirt.
Ingest is laundry management software for African laundries and dry cleaners. Every bag is a record with the customer, items, price and status, so when you mark an order ready Ingest sends the WhatsApp or SMS collection reminder, nudges the customers who never collect, and tells your Saturday attendant exactly what is on the rack.
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The problem laundries know
Sound familiar? None of this is a discipline problem. It's a tools problem.
The rack of forgotten clothes
Mrs. Bello dropped her curtains three weeks ago. You pressed them, bagged them, and put them on the rack. She forgot. You can't call everyone, so they sit there — taking up space you need for this week's orders.
The "is it ready?" phone marathon
Between 4 and 6 PM, eleven customers call or message asking if their laundry is done. Your attendant stops ironing to answer each one. Four of them aren't even ready yet, and now everyone is annoyed — including her.
The pickup that never happens
You offer pickup and delivery, but coordinating over WhatsApp is chaos. One driver, twenty addresses, no schedule. Customers wait all day because "he's on his way" — and some cancel and never come back.
What Ingest does for laundries
Not just replies — proactive outreach, at the right time, in the right tone.
The reminder that empties your rack
Mrs. Bello's curtains have been ready for 4 days. Ingest sends her a WhatsApp: "Hi Mrs. Bello, your curtains are pressed and waiting. We'll keep them until Friday — want us to hold them longer, or should we arrange delivery?" If she doesn't respond by day 7, Ingest sends a second message with a small storage-fee heads-up. Your rack clears itself.
The pickup that schedules itself
A customer requests pickup over WhatsApp. Ingest captures the address, the item count, and the preferred time window into a record, then confirms: "Got it — Saturday between 9 and 11 AM. We'll message when the driver is close." On Saturday morning, the driver sees three stops on a route, not twenty chats to scroll.
The regular who went quiet
Mr. Osei used to bring his shirts every week. It's been three weeks. Ingest sends him a gentle nudge: "Hi Mr. Osei — your shirts miss you. Same Wednesday slot available, and pickup is free this week." He books. You didn't have to remember he existed.
Team memory
Your Saturday attendant calls in sick. Her replacement opens Ingest and sees every order: what's ready, who's been reminded, who paid via MoMo, and which bag has the missing button noted from intake. She answers “is it ready?” questions in seconds — without calling you.
“We had 30 bags of uncollected laundry taking over the back room. Ingest messaged every customer automatically — within a week, 24 were collected. Now the reminder goes out the moment something is ready, and customers come to us before we even think about calling.”
Stop babysitting bags. Start running a laundry.
Import your order book — even if it's a notebook.
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